Effective January 1, 2022, the Keokuk Municipal Waterworks will implement a 5% rate increase.

While we do not take this lightly, an increase is needed to offset increasing costs of our operation

and to ensure a long-term reliable supply of quality water to our customers. The Keokuk Municipal

Waterworks is committed to providing affordable, quality water and this is a necessary step to that end.


                                                                               KEOKUK MUNICIPAL WATERWORKS

                                                                SUMMARY OF BOARD PROCEEDINGS

                                                                                                              November 23, 2021

Present:  Trustees Hausch, Hickey, Long and Crenshaw.

The public was invited to attend the Go To Meeting by phone, computer or smart phone, as the office was closed due to COVID-19.  

Chairman Pro-Tem Hickey opened the regular meeting. He welcomed new Board member, Thomas Crenshaw to the Waterworks.

A motion was made by Trustee Long and seconded by Trustee Crenshaw that the minutes from the previous meeting of October 20, 2021, be approved, as presented.  All ayes. Motion carried. Vouchers were also reviewed and approved.

Mr. Maddox presented the Board with monthly charts and informed the Board of the work that has been done around the Plant. Skids 7, 8 and 9 are ready to run. An Air Integrity test will be run on them before they will be put into operation. The train derailment in Montrose on November 13, 2021, released some diesel fuel into the river however, it was contained. The water intake at the Plant is fifteen feet below the surface so contamination was not an issue.

Mr. Johnston presented the Board with monthly charts showing locates, service calls, meter installations, meters not sending out a read and water main breaks. He informed the Board that an employee from his department will be leaving.

Ms. Barnes discussed monthly financials, budget, operating expenses, and water sales to date. She informed the Board that the auditors will be here in December to present their findings. Ms. Barnes brought up the Employee Appreciation Dinner for this year. There was some discussion about having it at a larger location.

Mr. Bogner gave an update on the membranes. Numbers 7, 8 and 9 have just been installed and will get commissioned this week. Membrane CIP has been completed on skids 1, 3-6. They are also pinning fibers on skids 1, 3 and 4. A plan for membranes and conventional filters will need to be finalized.

Mr. Bogner also talked to the Board about a request for water service at the intersection of 136 and the bypass. The Waterworks will present their proposal to the owner.

There was also discussion regarding the meter status. In the future there will be bi-monthly meetings with

the representative, and less dealing with the manufacturer.

Mr. Bogner reported on the inspection of all three towers on November 19, 2021. The overall inspection went well. There is normal wear and tear on all towers. The inspector was impressed with the absence of silt and there is no evidence of anything loose or moving that would cause vibrations in the Lincoln Tower.

Mr. Bogner touched on the Bipartisan Infrastructure Deal, “A Historic Investment in Water”.

There are several grants and forgivable loans available coming up in 2022.

There being no further business to come before the Board of Trustees, the meeting was adjourned. The next regular meeting of the Board of Trustees, will be December 21, 2021, at 1:30 P.M. For participation by phone or computer, instructions will be included on the agenda located on our website:

Attest: __________________________________           ___________________________________

            Secretary, David Bogner                                         Chairman Pro-Tem, Michael Hickey





Keokuk Municipal Waterworks

Effective April 8, 2020

Customer Service/Payment Options

Walk-in customer service is temporarily suspended at this time and the drive through is closed for the next two weeks and plans to re-open on April 27, 2020, upon the public health emergency declaration at that time.  Keokuk Municipal Waterworks offers a variety of opportunities to complete payments and customer service needs:

·       Online: Login to online account to pay by credit card, direct pay or electronic check. Using Payment Service Network at (877) 885-7968 or and

·       Phone: Please call (319) 524-5285,  Monday-Friday from 8:00 am to 4:30 pm. Pay by credit card or electronic check.

·       Drop Box: Place bill stub and payment in the payment drop box located by the front doors.

·       Mail: Mail bill stub and payment.

The Keokuk Municipal Waterworks will continue serving our customers over the phone at (319) 524-5285 for new service and any other customer service needs during this time.

COVID Safety Measures

March 17, 2020

The Keokuk Municipal Waterworks is closely following the guidance from the CDC and also any state government recommendations. The situation with the virus is constantly changing and we take preparation measures seriously. Below is a list of actions to be taken by the Waterworks in response:

  • Closing of the front lobby to encourage social  distancing
  • Canceling late penalties, late fees, meter changes and shut-offs until the public health emergency has been lifted.
  • We highly encourage “on time” payments.
  • We know the current situation will pose financial hardships and we will be happy to answer any questions by phone.

Today’s primary concern is the health and safety of our community and our Waterworks family. The drive through remains open for payments, but we ask that you use the on-line payment option or use our drop box located at the front door.


Keokuk Waterworks "finished" drinking water remains safe. The COVID-19 virus, has not been detected in drinking water. EPA recommends that Americans continue to use and drink tap water as usual. 


Keokuk has Best Tasting Water --- Again !

Keokuk Municipal Waterworks Repeats:  Awarded Best Tasting Water in Iowa

Each year at Iowa’s American Water Works Association annual meeting various waterworks from across the state compete to see who has the best tasting water.  The criteria for the contest are appearance, odor, taste, aftertaste, and overall impression – with a panel of local judges conducting the blind test.  With no annual meeting in 2020 due to COVID restrictions, the Keokuk Municipal Waterworks successfully defended the 2019 title of Iowa’s Best Tasting Water.

This is Keokuk’s fourth time winning the award, also having done so in 2005, 2015 and 2019.  The Keokuk Waterworks is unique in that it treats surface water, drawn from the Mississippi River just upstream of Lock 19.  Most drinking water in Iowa comes from well water, which is more consistent in its temperature and content.  Surface water conditions vary depending on a number of factors that necessitate continuous monitoring and adjustment of the treatment process.

The Keokuk plant is well-designed for treating Mississippi River water and has capable, dedicated teams in all departments.  Plant Superintendent Jim Maddox praised his team - noting that 8 out of 11 plant employees have achieved the highest level of certification, and that all are focused on safe and reliable production of great-tasting water for Keokuk’s residents and businesses. 

This focus extends beyond the purification plant.  The Waterworks maintains more than 90 miles of underground piping, 3 elevated towers, and thousands of valves and meters that are required to distribute this water to our customers.

In response to the award, Waterworks Board President Kim Boyd said, “We are honored to receive this award, and to do so twice in a row speaks of both our people and our facilities.  The Waterworks team recognizes the importance of the service that we provide, and is committed to sustaining that service to our community.”


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KEOKUK, IOWA   52632


   Next Regular Board Meeting will be 

   Tuesday December 21, 2021

   at 1:30 PM

   Instructions to join the meeting via 

   computer, tablet or smartphone will be

   on the agenda.




Managed By: Keokuk Municipal


20 N. 4th St. P.O. Box 10

Keokuk, IA  


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