PUBLIC NOTICE


Effective January 1, 2022, the Keokuk Municipal Waterworks will implement a 5% rate increase.

While we do not take this lightly, an increase is needed to offset increasing costs of our operation

and to ensure a long-term reliable supply of quality water to our customers. The Keokuk Municipal

Waterworks is committed to providing affordable, quality water and this is a necessary step to that end.





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REGULAR MEETING

KEOKUK MUNICIPAL WATERWORKS

BOARD OF TRUSTEES

APRIL 20, 2022

2:30 P.M.

WATERWORKS OFFICE

Please join my meeting from your computer, tablet or smartphone.

https://meet.goto.com/241387437


You can also dial in using your phone

United States (Toll Free): 1 866 899 4679

Access Code: 241-387-437




AGENDA:

1)      Roll Call


2)   Approval of Previous Board Meeting Minutes and Vouchers


3)   Plant Items

A.     Plant Operations Report and Project Report


4)   Distribution Items

A.     Distribution Operations Report and Project Report


5)   Office Items

A.     Monthly Financial Report


6)   Manager’s Report

A.     KEDC Contribution - Resolution  

B.      Budget Forecast

C.      Set Public Hearing Date to Amend FY 2021-2022 Budget - Resolution


7)   Board Discussion

A.     Other Business

      

   

 Date set for next Board Meeting- May 25, 2022 at 2:30 P.M.


                                                                 


                                                                                                            

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Keokuk Municipal Waterworks

Effective April 8, 2020

Customer Service/Payment Options


Walk-in customer service is temporarily suspended at this time and the drive through is closed for the next two weeks and plans to re-open on April 27, 2020, upon the public health emergency declaration at that time.  Keokuk Municipal Waterworks offers a variety of opportunities to complete payments and customer service needs:

·       Online: Login to online account to pay by credit card, direct pay or electronic check. Using Payment Service Network at (877) 885-7968 or www.paymentservicenetwork.com and www.keowater.com

·       Phone: Please call (319) 524-5285,  Monday-Friday from 8:00 am to 4:30 pm. Pay by credit card or electronic check.

·       Drop Box: Place bill stub and payment in the payment drop box located by the front doors.

·       Mail: Mail bill stub and payment.


The Keokuk Municipal Waterworks will continue serving our customers over the phone at (319) 524-5285 for new service and any other customer service needs during this time.



COVID Safety Measures

March 17, 2020


The Keokuk Municipal Waterworks is closely following the guidance from the CDC and also any state government recommendations. The situation with the virus is constantly changing and we take preparation measures seriously. Below is a list of actions to be taken by the Waterworks in response:

  • Closing of the front lobby to encourage social  distancing
  • Canceling late penalties, late fees, meter changes and shut-offs until the public health emergency has been lifted.
  • We highly encourage “on time” payments.
  • We know the current situation will pose financial hardships and we will be happy to answer any questions by phone.

Today’s primary concern is the health and safety of our community and our Waterworks family. The drive through remains open for payments, but we ask that you use the on-line payment option or use our drop box located at the front door.

 

Keokuk Waterworks "finished" drinking water remains safe. The COVID-19 virus, has not been detected in drinking water. EPA recommends that Americans continue to use and drink tap water as usual. 


 

Keokuk has Best Tasting Water --- Again !


Keokuk Municipal Waterworks Repeats:  Awarded Best Tasting Water in Iowa


Each year at Iowa’s American Water Works Association annual meeting various waterworks from across the state compete to see who has the best tasting water.  The criteria for the contest are appearance, odor, taste, aftertaste, and overall impression – with a panel of local judges conducting the blind test.  With no annual meeting in 2020 due to COVID restrictions, the Keokuk Municipal Waterworks successfully defended the 2019 title of Iowa’s Best Tasting Water.


This is Keokuk’s fourth time winning the award, also having done so in 2005, 2015 and 2019.  The Keokuk Waterworks is unique in that it treats surface water, drawn from the Mississippi River just upstream of Lock 19.  Most drinking water in Iowa comes from well water, which is more consistent in its temperature and content.  Surface water conditions vary depending on a number of factors that necessitate continuous monitoring and adjustment of the treatment process.


The Keokuk plant is well-designed for treating Mississippi River water and has capable, dedicated teams in all departments.  Plant Superintendent Jim Maddox praised his team - noting that 8 out of 11 plant employees have achieved the highest level of certification, and that all are focused on safe and reliable production of great-tasting water for Keokuk’s residents and businesses. 


This focus extends beyond the purification plant.  The Waterworks maintains more than 90 miles of underground piping, 3 elevated towers, and thousands of valves and meters that are required to distribute this water to our customers.


In response to the award, Waterworks Board President Kim Boyd said, “We are honored to receive this award, and to do so twice in a row speaks of both our people and our facilities.  The Waterworks team recognizes the importance of the service that we provide, and is committed to sustaining that service to our community.”



 


Site search

The Distribution Department will be Flushing Hydrants throughout the City beginning April 18th for approximately 2 weeks.


Flushing of fire hydrants can often cause disruption in the distribution system.  This can cause customers to experience discolored water. 


This is not harmful and clears up after a short time.


If you notice discolored water in your home, please allow your cold water taps to run until the color returns to normal.

It is wise not to do laundry at this time, as the discolored water can cause staining of your clothing


If you have any questions or concerns, please contact


the Waterworks Office at 319-524-5285

              

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KEOKUK MUNICIPAL WATERWORKS

20 N 4TH STREET

KEOKUK, IOWA   52632

         

 Next Regular Board Meeting will be Wednesday, April 20, 2022 at 2:30 PM


Instructions to join the meeting via  computer, tablet or smartphone will be on the agenda.




Stella


Rosie


              Leonard

Managed By: Keokuk Municipal

 Waterworks

20 N. 4th St. P.O. Box 10

Keokuk, IA  

52632

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